1. When may I Check-in for my flight?
Check-in starts at least 2 hours before flight departure. The start and end times of Check-In operations vary by airline, and passengers are advised to check with their airline for information. Some airlines offer Early Check-In services, which enable passengers to check in hours or even days before their flight. It is recommended that passengers Check-in 2 hours before their flight, or before that should earlier Check-in be available. Passengers are also encouraged to use Phone, Fax, Website, E-Mail, SMS and WAP-based "Off-Airport" Check-In options provided by numerous Changi airlines, by which they can confirm their flights and choose their seats anywhere at their convenience, prior to arriving at the airport to collect their boarding pass and deposit their hold baggage. Passengers who have checked-in Off-Airport may choose to arrive at the departure hall 1 hour before flight departure (or 45 mins before departure, should they have no hold baggage). Please contact your airline for more information. We encourage passengers to Check-in early and enjoy the many facilities, services, and shopping and dining options available. Top
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2. I have a printed electronic ticket receipt stating my travel details, instead of a conventional ticket issued by my airline. Would I be able to Check-in with this document?
Passengers with electronic ticket may Check-in at the counter with your passport. Passengers are also encouraged to print out the ticket receipt for reference. Top
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3. My travel companion will only be able to reach the airport sometime after I arrive. May I Check-in for the both of us, in his/her absence?
For security reasons, all passengers need to personally check themselves in. Top
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4. I will be driving to the airport. Where may I park my vehicle?
For departures from Terminal 1, please use Car Park A. For departures from Terminal 2, please use Car Parks 2B (nearer to Check-in rows 1-6) or 2A (nearer to Check-in rows 7-12). Top
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5. How long in advance do I need to arrive at the boarding gate?
Boarding gates are open at least 1 hour before flight departure. Please be at the boarding gate no later than 30 mins before flight departure. Top
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6. What should I do if I miss my flight?
Passengers who have missed their flights are advised to contact airline staff to make alternate flight arrangements. Top
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7. What is the carry-on baggage allowance?
Economy class passengers are allowed one piece of hand-carried baggage weighing up to 7kg (16lbs). This bag's total length, width and height must measure no more than 115cm (46"). Top
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8. What is the Check-in baggage allowance?
Most economy class passengers are permitted to Check-in up to 20kg of baggage. (Passengers are requested to check with their airlines as the baggage allowance may differ by destination and type of ticket held.) For baggage in excess of the allowed weight, passengers may choose to either pay an excess baggage charge, or air freight it to their destination as unaccompanied baggage. Top
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9. What is the excess baggage rate?
Excess baggage rates differ by airline and destination. Please contact your airline for its rate. Top
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10. What items are prohibited to be brought on board the flight?
Generally, you must not take on board: Firearms of any type including replicas or toys Explosives including fireworks, flares, toy gun caps Gases including compressed gas cylinders, tear gas, mace, pepper sprays, household aerosols Flammable materials including petrol, lighter fuel, paint, thinners, non-safety matches, fire lighters, flammable glue Poisons including weed killers, pesticides, insecticides Corrosive substances including batteries, mercury, drain cleaners Other dangerous goods such as magnetised or radioactive material, toxic or infectious substances like laboratory diagnostic samples
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